10 Common Galaxy Note 5 Problems & How to Fix Them

The Samsung Galaxy Note 5 is almost three years old and is still as strong, but it's not perfect. Now that we are in 2018, the phone is showing its age and the owners are having more and more problems. Here we will detail some of the most common issues of Galaxy Note 5 and how to potentially solve them.

We know that a new Galaxy Note 9 is on the way, but that does not mean you should give up the rating 5 It's a great phone, and we even hear reports that even go up # 39 to get the update Android 8.0 Oreo. Breathe new life into the old phablet of Samsung.

Read: 45 Galaxy Note 5 Tips and Tricks

There are many potential problems faced by Galaxy Note 5 owners. With it being so old that you might encounter scanner problems with your computer. Fingerprints, random restarts, GPS issues, wireless charging issues and more. Not to mention random problems after years of software updates. We will discuss all this and more below.

To begin, you can solve almost any small problem by simply restarting the phone. A step that most homeowners do not do enough. Just press and hold the power button, then press restart. This usually fixes signal problems, text messages that fail, slow performance, battery problems, and other strange problems.

You would be surprised at how often a quick restart will allow the phone to work properly. That said, more serious problems require extra effort. Here's how to start.

Problems with the Fingerprint Reader

One problem that we heard during the first few months, up to now three years later, concerns the fingerprint reader. It's something that every phone has released. Whether it's inaccurate, you get errors or something else. Anyway, we can help.

Read: How to solve the problems of Galaxy Note 5 fingerprint scanner

The above post goes on tons of possible scenarios on the fingerprint scanner does not work , being inaccurate or other problems.

If users experience accuracy issues and do not read their finger, delete everything and try again. Just go to Settings> Personal> Lockscreen & Security> Fingerprint> tap your finger to allow access, and long press one of the saved fingerprints and press "Delete". This will erase all the saved fingerprints, and let you start over and add them again.

Some forum members suggest doubling the same finger in the system for a better chance of success. Personally, this makes the system more confusing, so we recommend making only one entry for each finger. Move it several different directions and angles during installation for the best result. If you have a case or screen protector, re-learn your fingerprint after installing it for the correct angle, you will use it the most. This will give the best results.

If you still have problems, make sure that it is clean and free of scratches. Sometimes he can struggle for a minute, but he usually works after that.

Note 5 Battery Life Problems

The Galaxy Note 5 still has good battery life, but it is starting to show its age. If so, here are some tips to try:

First of all, you will want to make sure that no malicious application will empty the battery. Go to Settings> System> Battery and see what is at the top of the list. If there is a random application, delete it, or open it and make changes so that it can not dump the battery as it is. Generally, the Android system, Google services, screen or games are at the top. If it is something else, it could be the problem


Try to restart the phone because something could keep the phone and a quick restart would clear things up. Also, close any unused applications that are large by following this guide.

Read: 5 Best Fast Chargers for the Galaxy Note 5

Also, after years of updates and changes, the phone might need a fresh start.

Problems with GPS Note 5

Some users have reported problems with GPS Note 5, which could also be part of the battery life problems above. The best solution is to turn off the GPS when you do not need it or go to settings> location> and for the "location method" select "WiFi & Mobile Networks". This will disable the GPS for applications such as Facebook, FB Messenger, Google Maps and many more, while saving the battery. Step-by-step navigation may not be so accurate, so return to full GPS mode when you need it.

Some updates from last year aimed at repairing GPS and connectivity. At this point, most should not have problems with Note 5.

Note 5 WiFi or Connectivity Issues

Another thing we hear a lot about are WiFi issues, or connectivity issues and data. People can not access the Internet, use Facebook, browse the web and other things. This can often be resolved by rebooting, turning off and turning on Wi-Fi, or a small "quick setting" that you accidentally hit in the notification bar.

When you drag the notification bar on Note 5, small icons near the top of the screen. Make sure you have not accidentally touched airplane mode or even the "data" button. If you did, you will not be able to make calls, send SMS or browse the web.

If you have problems with Wi-Fi or Bluetooth, restart the wireless router in your computer. at home, or turn off and on Bluetooth. Another idea is to forget about a wireless network and then reconnect it, which will restore the connection and pairing and solve any problems. The same goes for Bluetooth.

Note 5 Performance Problems

After long owned the device, played games, downloaded applications and accepted updates, things often start to slow down. This is usually because the phone is overused, and often a reboot will fix it. If not, we have some other more extreme measures that can improve performance.

Download Clean Master on the Google Play Store and clear the "cache" on the phone. Do not let this app delete photos, videos, or apps, but clear the cache, and then uninstall the app. Another way we recommend is to start in secure recovery mode and clear the cache directly on the phone.


The first potential solution we recommend is a process that will clear the cache partition. To clear the cache partition on Note 5, proceed as follows:

  • Disable Note 5.
  • Simultaneously press the Home, Power and Volume Down buttons until the device vibrates. .
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you reach Wipe Cache Partition. Select it with the power button. Select Yes. (do not erase the data, or it erases the entire phone)
  • Wait until the process is complete.
  • Restart your Galaxy Note 5.

It's also a good idea not to have too many applications installed, pay attention to the amount of "internal storage" that stays on the screen. apparatus. Since there is no micro-SD slot if you use all the internal storage, the phone could slow down to a crawl. Especially now that many have owned it for over two years.

If you lack internal storage, here's how to free up space and improve your Galaxy Note 5. However, if you really want to make the phone feel fast, try this trick that takes less than a minute and that has big results.

Galaxy Note 5 Camera Failure

"Warning: Camera Failed" is a notification that we are hearing some users sometimes have problems. This could be due to a wide range of things, and we have some possible fixes. A software update in 2017 made it start, and we still hear it from time to time in 2018.

We hear Samsung's "Smart Stay" feature causing this problem. Smart Stay keeps the screen on when you watch it, but it interferes with the camera.

Go to Settings> Display> and turn off Smart Stay and try the camera again. . If this still does not work, restart the phone or perform a hard reset by holding down the power button for 7 seconds. Also, try going to Settings> Application Manager> and force the camera application shutdown too.

Stuck S-Pen

News was released on the release of the Galaxy Note 5. and it gets stuck. This is obviously a design flaw, and Samsung should have made sure that the pen can not go back, but it can. Because of the click mechanism to easily click the pen in and out of the phone, if you put it backwards, it will be blocked, and will probably be broken forever when you remove it. Later they improved the design on the manufacturing floor, so most should never have this problem.


Obviously do not put the S-Pen back, just as you should not use the wrong oil in your car or your vehicle. Be careful, careful, and do not let children play with the S-Pen, or you may find yourself in trouble. If the stylus goes back and remains stuck, some users have managed to retrieve it using this guide.

Note 5 Wireless Charge Problems

The Galaxy Note 5 is one of the first phones operating with a fast wireless connection. load. It's a sophisticated function, but one that still does not charge as fast as a wired connection like what's in the box.

If you have problems trying to use wireless charging, we have some potential solutions.


For one, only use a slim case if you want to use wireless charging. Otherwise, there is a space between the phone and the coils in the charger, and it will not work. Or, it'll work but stop every few minutes and you'll think it's broken.

Also, make sure you have purchased a "fast wireless charger" that produces 10w of power. Most standard wireless chargers are only 5w, and that's the older slow method. Even the new iPhone X only has 7.5w of wireless charging. Basically, make sure you have the right type, make sure the phone is flat and do not use a big holster.

Galaxy Note 5 Reboot

Of course, some users may have other small problems here and there. Like screen problems or rotation, shifting, crashes of applications or other small things that can often be solved by a simple reboot. In fact, a quick reboot solves most everyday problems.

You can easily restart the phone by pressing and holding the power button, then press "restart" . It turns off quickly and restarts in working order. This will probably solve any small problem you are having.

Read: How to Reset a Galaxy S7 and Galaxy S7 Edge Frozen

Also, above is another method to do a hard reset. This is useful for a frozen or unresponsive Galaxy device, which works the same way on the Note 5. Press and hold the power button and the Home button, together, for 7-8 seconds until your phone vibrates and restarts

5 Problems and Solutions

If you are facing other types of problems, do not hesitate to leave us a comment below. below. Do not forget that most of them will disappear after a reboot. We also recommend that you uninstall the applications slowly if you encounter major problems, as this could be the cause of your problems. If you find an application that is behaving badly, uninstall it.

If nothing else works, you have two options. Hang up the phone (Android version of Jailbreak) and custom flash software from sites like XDA Developers, or do a factory reset. A factory reset clears everything and returns the phone to the stock software. Basically, the way it was the day you bought it. That's what I do after each major update (and what I did after updating Android 7.0 Nougat) or if I have problems on a phone

is a last resort, and will erase everything on the phone. 19659002] To restore the Samsung Galaxy Note 5 factory settings, go to Settings> Personal> Backup and reset. From here, select Factory Data Reset . Then select Reset Device . He will restart and be new again. Sign in to Gmail, try again and be more careful about what you download and how you use the phone.

Updates have resolved issues or you have learned how to handle them. You should not have to do it, and I hope our advice is helpful. If you encounter a big problem or mechanical failure, contact Samsung for further assistance. We also recommend browsing the Samsung XDA Developer Forums for tips and help or visiting the AndroidCentral Forums. These are two useful resources that are worth looking at.